……. not when it’s a Swiss Army Knife!

 

Von: eric.wilton@Swiss Army Knife
Gesendet: Montag, 16. Juli 2012 18:18
An: Info
Betreff: Victorinox Contact Form

In 1984 I bought a Victorinox ‘Office Suisse’ penknife in Zermatt. Last week, to my surprise, the blade snapped off at the tip. I note that your website claims that your knives are ‘companions for life’. Mine lasted just 28 years but I am still alive! Seriously, I’d like to get it repaired. Please let me know how this can best be achieved.

Many thanks.

Eric Wilton

From: Astra Young

Sent: Tuesday, July 17, 2012 10:15 AM
To: eric.wilton@
Subject:RE: Victorinox Contact Form

Good morning. If you would like to send your knife to us at the address below, we will repair it for you. If it cannot be repaired here and it has failed due to a manufacturing fault we will either send it to Victorinox in Switzerland, who will repair it free of charge, or offer you a replacement knife.

Kind regards

Astra Young

Customer Services Administrator

Victorinox AG

www.victorinox.com

From: eric.wilton@

Sent: Tuesday, July 17, 2012 10:19 AM
To: Astra Young
Subject: Re: Victorinox Contact Form

That’s great. Many thanks.

 

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