Well done to Jigsaw, a Nottingham-based IT supplier. In early December I noticed an offer from The Sunday Times for a Nexus 7 tablet for £50, when purchasing an 18 month digital subscription for that paper. The venerable Gabriel, webmaster to this august organ, had been boring on about buying one of these for his ‘Er Indoors as a Christmas present; while I had been thinking of getting the ST online for some time too. A deal was struck and the order placed on December 4th, with guaranteed delivery for December 12th. The tablet did not arrive on the 12th and after Many Happy (not!) Times (sic!) spent with customer services on the phone, on December 17th I – without much hope – fired off the email below. I was both surprised and delighted to receive a call from Maxine at Jigsaw on the 20th informing me, with profuse apologies, that a replacement Nexus would be dispatched for next day delivery. Unfortunately M. & Mme. Gabriel were flying off at ‘the crack of sparrows’ back home to Romania the next day and when I explained this to Maxine, she offered to arrange ‘same day’ delivery, which must have been at some cost as it was arrived by car from Nottingham a few hours later. The true spirit of Christmas and a true example of outstanding customer service. Thank you Maxine and take a bow Jigsaw!
|from:||Eric Wilton <firstname.lastname@example.org>|
|date:||Mon, Dec 17, 2012 at 11:36 AM|
Dear Eric Wilton,
We are delighted to confirm your subscription.
Your Nexus Tablet will be delivered to you around: 11/12/2012
We hope you enjoy your subscription.
The Times and The Sunday Times