As a strong believer in consumerism, I think it commensurate with that belief to let suppliers of products & services know how they have let you down in order to give them the opportunity to  comment and/or put things right. So it is only fair and square to praise as well as to condemn. Take a bow easyJet ……..

easyJet Airline Company Limited
Hangar 89
London Luton AirporteasyjetLuton
Bedfordshire
LU2 9PF
United Kingdom

Dear Sir/Madam

I am taking my wife to Berlin, to celebrate her ‘significant’ birthday for the weekend of May 10th-13th. On October 4th, in the early afternoon, I made reservations with easyJet. I was horrified to discover when I looked at your confirmation email a couple of hours later that I had booked the outward journey from Gatwick, notLuton as I had intended. (We live inNorth London). I immediately rectified this mistake at a cost of £70. (See attached). I appreciate the financial impact and cost of making changes, however I don’t believe that your fees for making such changes are directed at persons making such an early reservation, and immediately rectifying a bona-fide mistake? I am writing to you to consider granting me, a ‘without prejudice’ refund for all or part of your £70 charge.Thank you, in advance, for your consideration of my request.

Kind regards

Yours faithfully

.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-

17th October 2012

Dear Mr Wilton
Thank you for choosing us for your travel plans. I have checked your booking and confirm that you have successfully changed the flight routes. I can understand that mistakes can happen and it was an honest mistake.I have checked our records and confirm that you were charged GBP 70.00 while making the changes to your flight dates. As you have made changes within 24 hours of making the booking, thus as a gesture of goodwill I am glad to confirm that I have issued the refund of an amount GBP 70.00, towards the flight change fee, to the same card used to make the booking. The amount will be credited to your account within the next 5-7 working days.

Feel free to contact us for further query.  I wish you a great day ahead.

Regards
Kaushik
easyJet Customer Services

 

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