As a strong believer in consumerism, I think it commensurate with that belief to let suppliers of products & services know how they have let you down in order to give them the opportunity to comment and/or put things right. So it is only fair and square to praise as well as to condemn. Take a bow easyJet ……..
I am taking my wife to Berlin, to celebrate her ‘significant’ birthday for the weekend of May 10th-13th. On October 4th, in the early afternoon, I made reservations with easyJet. I was horrified to discover when I looked at your confirmation email a couple of hours later that I had booked the outward journey from Gatwick, notLuton as I had intended. (We live inNorth London). I immediately rectified this mistake at a cost of £70. (See attached). I appreciate the financial impact and cost of making changes, however I don’t believe that your fees for making such changes are directed at persons making such an early reservation, and immediately rectifying a bona-fide mistake? I am writing to you to consider granting me, a ‘without prejudice’ refund for all or part of your £70 charge.Thank you, in advance, for your consideration of my request.
17th October 2012
Feel free to contact us for further query. I wish you a great day ahead.
easyJet Customer Services